We know that you were probably hoping to have your delivery waiting for you when you arrived home, however our courier partners will only leave a parcel if they believe it is safe to do so - even if you gave Authority to Leave.
We apologise for any inconvenience this may have caused - we have this protocol in place to prevent loss. We want to avoid your purchases ending up in the wrong hands.
If your order hasn’t been delivered, it’s likely that it was returned to sender and is now on its way back to us.
Please get in contact with our Customer Experience team below and we’ll be able to help out moving forward.
Unfortunately, we're unable to organise for the order to be resent. You’ll be refunded and we encourage you to order again to an address where the order can be signed for.