At Crèmm we pride ourselves on providing quality products, so if you believe you've purchased an item that has a manufacturing fault we want to know about it.
Get in touch with our Customer Experience team below to let us know what's going on.
To conduct an assessment on your item, we'll request proof of purchase and photos clearly showing the fault, so it's best to have these details handy.
From there, the team will help you organise a return and advise you on how to proceed.
Please do not send any items you believe are faulty back to Crèmm without getting in touch with the Customer Experience team first.
Once your return arrives at our warehouse, it will undergo a Quality Assurance Assessment before being approved or denied for a refund.
Please note that we reserve the right to reject any returns which do not meet our Returns Policy.