Due to the increasing impact of Coronavirus, our delivery carrier Australia Post has made some changes to their delivery processes to ensure the safety of the people and customers.
The below measures have been implemented to minimise the risk of contracting or spreading Coronavirus. The delivery drivers will ask the following questions if you're at home:
- If you’re unwell or have any reason to suspect that you’ve been exposed to someone diagnosed with or suspected to have Coronavirus.
- If you’re in self-isolation due to having contact with someone suspected or diagnosed with Coronavirus or have travelled through mainland China, Iran, Italy or Republic of Korea.
If you answer yes to any of the above, the delivery driver will ask you to stay inside and leave the parcel at the front door for you to collect once they have left the premises.
We also advise that for any customers who are showing symptoms, do not visit the Post Office during this time.
Please note that Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one another.
To also minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection.
If you have any questions, feel free to reach out to our Customer Experience team below.
For any further updates, please visit the Australia Post website for more information.