Due to the current climate with COVID-19, we will be closing our doors for a short time and so we’ve extended the return policy period for an additional 60 days, from the date of purchase. This allows a total of 90 days, from the date of purchase, to return your item(s) back to a post office or in-store when trade reopens.
PLEASE NOTE: IT IS NOT POSSIBLE TO RETURN CRÈMM ORDERS TO ANY PHYSICAL RETAIL STORE.
You are also responsible for any costs associated with returning your item.
Changed your mind? Don’t we all. Doesn’t fit? Try again. You’re welcome to return your purchase if you meet the following conditions:
- Returned within 90 days of purchase (proof of purchase is required)
- Item(s) are unworn, unwashed, undamaged with original tags attached.
- In original packaging and condition. Items must be returned in the condition they were dispatched in. Footwear returns cannot be sent back with the shoebox taped up, written on or exposed. Please use a postage bag or an inside out plastic shopping bag.*
*We reserve the right to reject any returns that do not meet these requirements.
If you are unable to provide satisfactory proof of purchase, Crèmm at its absolute discretion reserves the right not to offer a refund for change of mind.
If you believe any purchased items may have manufacturing faults, please get in contact with the Customer Experience team below and we'll help you with the returns process. You will be asked to provide proof of purchase as well as photos that clearly display the fault.
Please do not send any product back without contacting us first.
Want to organise a return? You'll find all the info here.