Like everyone, we are deeply saddened by the devastating bushfires across Australia.
On behalf of all our team, our company Accent Group is donating $100,000 to Red Cross and will continue to offer on-going support throughout the recovery process.
A massive thank you to all the amazing firefighters, emergency workers, local communities and volunteers doing their absolute best to support those affected. We are so proud to be part of a community that pulls together in times of crisis. Be safe Australia.
If you would like to make a contribution, please click here.READ FULL ARTICLE
Regional Australia Fires Delivery Disruption
Australia Post is working to reinstate deliveries in areas impacted by bushfires and smoke haze.READ FULL ARTICLE
We will continue to monitor the situation closely and will provide updates as information is made available.
For further information, please click here.
Delivery time frames
We're pretty proud of our delivery times. Orders are typically dispatched within one business day of being received, which means they'll be on your doorstep as soon as possible.
Delivery times will vary depending on the dispatching location relative to your address. As Crèmm orders are dispatched from third-party sellers nationwide, we can't give the exact date your order will arrive.
Standard delivery is between 1-3 business days for most metropolitan areas.
For rural areas, it can take anywhere between 4-7 business days for delivery.
When your order is dispatched from the warehouse you'll be sent an email with your tracking information, so you'll be able to keep an eye on your order's progress.
If you're worried that your delivery seems stuck somewhere or has disappeared, reach out to the Customer Experience team below. We'll jump on the case and help track your order down.READ FULL ARTICLE
How do I track my order?
Want to know where your order is? Of course you do!
As soon as your order is dispatched you'll receive an email with your tracking info.
You can use this info to track your order by heading to the relevant courier service's website and popping the tracking number into the search portal.
Need help tracking your order? Get in touch with the Customer Experience team below.
How much does delivery cost?
We don't have a standard shipping cost as we host multiple retailers and sellers on Crèmm and each retailer/seller has their own shipping policy.
If you have not met the seller's threshold for free shipping, you'll need to pay their shipping fee.
Questions? Hit up the Customer Experience team below.
Where do you deliver to?
At the moment we only deliver to locations within Australia.READ FULL ARTICLE