How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out our Help Centre for more information.READ FULL ARTICLE
What size should I wear if the shoe isn't available in half sizes?
We normally recommend sizing up to the next whole size for our sandals. However, every person does fit differently into our products. If you need to return them for a different size, please check out our Returns Policy.READ FULL ARTICLE
If a sale or promotion ended yesterday, can I still get the sale price today?
Unfortunately, once a sale or promotion has ended, the offer is no longer valid.
If you are unsure when a sale or promotion is ending, please reach out to the Customer Experience team below and we'll happily help you out.READ FULL ARTICLE
Is Crèmm sustainable?
At Crèmm we're committed to providing you with the necessary information needed to make empowered, informed decisions when purchasing from us.
We measure and monitor our impacts on the environment and society, and endeavour to limit these impacts wherever possible.
We've partnered with leading sustainability expert Jacqui Hennessy to ensure our business practices align with our sustainability goals.
Read more about our sustainability practices here.READ FULL ARTICLE
Do you price match?
Unfortunately, Crèmm does not offer price matching.READ FULL ARTICLE
Can I find out what materials an item is made from?
We want you to make informed and empowered purchasing decisions, so we strive to be transparent around the materials the products we stock are made from.
All the material and design information can be found in or under the product description.
Can't find the info? Get in touch with the Customer Experience team below and we'll help you out.READ FULL ARTICLE
How can I tell if an item is in stock?
If an item is listed on Crèmm, you can generally assume that it is in stock. However, due to stock numbers fluctuating, we can't guarantee this is accurate 100% of the time.
To confirm that an item is in stock, your best bet is to get in contact with the Customer Experience team below and we'll have a look into it for you.READ FULL ARTICLE
Do you have vegan products?
We have both vegan and non-vegan products on Crèmm.
If you're looking to purchase cruelty-free products, head to the search bar at the top of the page and search 'vegan'. This will bring up our plant-based range.
If you have any questions regarding our vegan products or our sustainability, feel free to reach out to our Customer Experience team below.READ FULL ARTICLE