I received the wrong item?
We pride ourselves on creating the ultimate customer experience. so we're sorry this mistake has happened.
Our Customer Experience team are here to help sort this out.
Get in touch with us below and we'll organise a return of the incorrect item and let you know where to go from there.READ FULL ARTICLE
The items I’ve received look like they’ve been worn. How do I return them?
We want you to have the best experience with your new purchases, so we're very sorry that they are not up to scratch.
Take some photos of the affected areas and then get in touch with the Customer Experience team below. We'll have a look at the photos and advise on the process from there.READ FULL ARTICLE
I received two different sized shoes. How do I return them?
Sometimes we make mistakes and we sincerely apologise if you've received an odd pair of shoes.
Take a few photos of the odd-sized shoes, then reach out to our Customer Experience team below to let us know what's going on and we'll organise a solution for you.READ FULL ARTICLE
I bought the wrong size! Can I exchange for the correct size?
We're sorry to hear that your items don't fit as well as they should.
Crèmm currently does not offer exchanges, but we do offer refunds.
We recommend returning the item and placing another order in the correct size.
Your items are eligible to be returned if:
- returned within 30 days of purchase (with proof of purchase available if requested)
- unworn, unwashed and undamaged with original tags attached
- in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.
If you registered an account with Crèmm, you can start the returns process through 'My Account'.
If you checked out as a guest, please reach out to the Customer Experience team below to initiate the process.READ FULL ARTICLE