Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.
Cremm may require further verification of your order to ensure that it is authorised by the cardholder.
Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.
Why isn't my payment going through?
Oh no, we're sorry to hear that you're having difficulties on our site.
We recommend clearing your cookies or switching to another browser.
If you're still having trouble, try another payment method.
Still not working? Get in touch with the Customer Experience team below and we'll help you out.READ FULL ARTICLE
What payment method can I use?
We accept Mastercard, VISA, Amex, PayPal and Afterpay.
Having issues checking out? Please reach out to our Customer Experience team below.READ FULL ARTICLE
Can I use a gift card?
We currently don’t accept or sell gift cards.
If you have a gift card for any of the brands on our website, head to their flagship website to use the gift card there.READ FULL ARTICLE